Vacation Rental Policies
Historic Key West Vacation Rentals, LLC Contract Terms
TERMS & CONDITIONS
The following information outlines the terms & conditions set forth by Historic Key West Vacation Rentals, hereinafter referred to as Manager. All reservation shall adhere and be governed by these terms & conditions. Noncompliance or violations will result in forfeiture of all monies paid, eviction and access to the Premises.
The named Guest on the Reservation, executing the Rental Contract assumes all responsibility for the actions and behavior of all the Guests in their party and agrees to abide by the terms of the contract.
AFTER HOURS SERVICE CALLS
Guest agrees to pay $50 service fee for nonemergency services performed outside of normal business hours (10am 5 pm daily). Historic Key West Vacation Rentals has sole discretion on whether the service performed is considered an emergency or not. Fee will be charged to registered Guest’s credit card on file.
AGE REQUIREMENT
The registered Guest must be a minimum of 25 years of age or older, must occupy the rental property for the entire term of the reservation and is the only person that may perform the checkin. The registered Guest must present proper identification to checkin and receive keys to the unit. If the registered Guest checking in is found to be under the age of 25 the Guests will not be allowed to check in and no refund will be issued. Guests under the age of 25 must be accompanied by parent or legal guardian.
AMENITIES, SERVICES AND EQUIPMENT
Amenities, Equipment, Appliances, Furnishings and Facilities are provided at the discretion of the Owner. While every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown, malfunction or some other situations occur that renders an item or service unusable, neither the Owner nor the Owner’s Manager shall be responsible for refunding the Guest for the lack of use or full use.
ATTORNEYS FEES
Owner and Manager are entitled to recover any damages and expenses, including but not limited to reasonable attorney fees from Guest.
CANCELLATIONS AND REFUNDS Cancellations and refunds for nightly rentals:
Cancellations made 60 days or less prior to arrival date: There will be no refund, entire amount collected is forfeited.
Cancellations made 61 days or more outside of arrival date: Full refund, less $500 cancellation fee OR 10% of reservation total, whichever is greater, regardless of reservation date. Notice of cancellation must be received in writing or via email to bookings@historickw.com. We cannot return fees collected by third party web sites.
Cancellations and refunds for monthly rentals:
Cancellations made 90 days or less prior to arrival date: There will be no refund, entire amount collected is forfeited.
Cancellations made 91 days or more outside of arrival date: Full refund, less $500 cancellation fee OR 10% of reservation total, whichever is greater, regardless of reservation date. Notice of cancellation must be received in writing or via email to bookings@historickw.com. We cannot return fees collected by third party web sites.
CHECK IN TIME
Check in time is 4:00 PM. Due to our high housekeeping standards, early check ins are not available. Due to CDC guidelines, early check ins and late check outs are not available.
CHECK OUT TIME
Properties must be vacated by 10:00 AM. Guests who leave after 10:00 AM may be subject to an additional charge.
CONCIERGE AND SPECIAL SERVICES
Our staff provides concierge services to meet all your needs. Contact the office for all excursion questions.
DAMAGE INSURANCE
A nonrefundable damage protection plan is due at the time of booking, which covers your entire party for up to $1500 of accidental damages. In order to be covered by this plan, Guest’s must notify HKWVR immediately of the accident. Damages not communicated to HKWVR will not be covered under this plan and will be charged to the credit card on file.
GUEST RESPONSIBILITES
By executing this Rental Contract, Guest assumes all responsibility for the actions and behavior of all Guests and agrees to follow the rules of the vacation rental agreement and when applicable the Association rules.
Guest will leave the property in the same condition as at check in, including furniture placement.
Guest shall take care of the premises, its appliances, furnishings and maintain the Property in a neat and sanitary condition. Failure to do so will result in additional cleaning fees charged to your credit card on file.
Monthly reservations are required to have mandatory mid-stay clean every two weeks at the Guest expense at the standard housekeeping rate.
Guest is responsible for the negligent acts of their Guests.
Guest is responsible for payment for intentional damage, including but not limited to theft from the property and breakage and destruction in and on the property, including landscaping, from excessive, unusual or improper use or treatment.
Guest must report unintentional or intentional damage to Historic Key West Vacation Rentals immediately. Historic Key West Vacation Rentals will repair or replace unintentional and accidental damage and is reimbursed by the Guest ’s Property Protection Plan. Historic Key West Vacation Rentals will repair or replace intentional damage and all costs will be charged to the Guest ’s credit card on file.
Guest shall not use the premises for any disorderly or unlawful purposes or in any manner that is offensive to others. Premises will not be used in any way that would constitute a breach in local or federal laws.
Guest will ensure noise levels on the property and inside the dwelling does not impede the quiet enjoyment of others in the neighborhood. A violation of any law or covenant that results in a disturbance will be just cause for immediate eviction and forfeiture of rent paid.
Guest shall not sublet premises or allow anyone to share premises without Owner’s prior written consent.
Guest will return all keys to Historic Key West Vacation Rentals. Failure to return all keys upon vacating the dwelling or damage to the locks will result in a lock change fee of $400 being charged to the Guest. If renting a group property, the lock change fee of $800 will be charged to the Guest. This will be charged to credit card.
Guest is aware that Manager/Owner will have access to the property for repairs or inspection at all times and will provide proper notice before arriving.
Guest is responsible for electric charges in excess of $350.00 per month in monthly rentals.
Neither the Owner nor Historic Key West Vacation Rentals is responsible for any loss, theft, injury or acts of God to the Guest (s), their family members, friends, pets or property.
The Owner is not responsible for the actions of Guests, residents, occupants, Owners or Managers of property Owners adjacent to or in the vicinity of the subject property. Guest understands and acknowledges Owner cannot control the actions and or noise level of adjacent property Owners and Guests. Additionally, Owner is only responsible for construction on the subject property and Guest understands and acknowledges construction or repairs to adjacent properties or properties in the vicinity of the subject property are outside the control of Owner.
Guest must notify Historic Key West Vacation Rentals of any and all vehicles, including, but not limited to automobiles, bicycles, scooters, electric cars and other modes of transportation to be secured on or to the property during the Guest’s stay. Failure to do so may result in the removal of unidentified vehicles. All associated costs will be charged to the credit card on file.
No Boats or boat trailers are allowed at any of our properties. This is per city ordinance.
No dual axle trucks, oversized SUVs, vehicles over 18’ long or over 80” wide, no RV’s, and no trailers are allowed to park in any of the property driveways. This is per city ordinance.
In the event of a mandatory evacuation, Guest will notify Manager of departure, and will lock and leave the property immediately. There are no refunds of any kind for a mandatory evacuation or if Guest chooses to leave voluntarily.
Neither the Owner nor Historic Key West Vacation Rentals is responsible for any loss, theft, injury or acts of God to the Guest (s), their family members, friends, pets or property.
In the event the selected Property becomes unavailable, for any reason, Manager will notify the Guest as quickly as possible. Manager will attempt to relocate Guest to a comparable property or make a full refund to the Guest with the exception of Red Sky Travel Insurance fees, which are not refundable.
HOUSEKEEPING
Each vacation property is cleaned prior to your arrival and also upon departure. Monthly rentals also include a mid-stay cleaning. Additional housekeeping can be arranged for at an additional cost and may include turning your linens and exchanging towels if needed.
LATE ARRIVAL
Late arrivals can be arranged with HKW Guest Services. Check in materials may be picked up 24 hours a day at the HKWVR office located at 1119 White Street using the HKWVR lock box. The combination code will be emailed to the registered Guest prior to the office closing on your arrival date. The next morning the registered Guest must come to the HKWVR office to complete the check in process. An ID is necessary to finalize this process.
LOCK OUTS
Lockouts for any Guests will result in a $30 fee charged to registered Guest’s credit card on file.
LOST KEYS
If keys are lost, the home will be rekeyed and the cost will be charged to registered Guest’s credit card on file.
MAXIMUM OCCUPANCY
Maximum occupancy of the property is set by the Fire Marshall. Only the Guests listed on the last page of the contract are permitted to stay overnight on the property. If a number greater than the agreed upon number or ages occurs, all Guests will be asked to leave with no refund. Guests under the age of 25 must be accompanied by a parent or guardian.
MINIMUM NIGHT REQUIREMENTS TRUMAN ANNEX RENTALS
The rentals in the Truman Annex have a firm 7night minimum set by their HOA.
MINIMUM NIGHT REQUIREMENTS MONTHLY RENTALS
Key West has a special ordinance which strictly enforces a minimum stay requirement for vacation rentals which do not have a special “transient rental license.” If a home is listed as a monthly rental under no circumstances will we rent it for a period of less than 28 nights.
NOISE COMPLAINTS
All HKW properties are located in residential neighborhoods and are unsuitable for loud parties, events or entertaining groups. If behavior or noise results in a complaint or any violation set forth by the City of Key West laws and ordinances, or any other violation of the rental agreement, a charge of $100 for the first complaint will be charged to the registered Guest’s credit card. A second complaint will result in the eviction of entire party with no refund.
PERSONAL PROPERTY LEFT BEHIND
If personal property is left behind and it is necessary for the items to be returned, please call our office at 3052961010 or email us with your name, date of stay and the unit you occupied. We will then work with you so that you can coordinate pick up of items left behind at your cost with a courier.
RATE NOTICE ADDITIONAL FEES
Published rates are subject to change without notice and do not include 7.5% State Sales Tax, 5% Monroe County Tourist Tax.
RECEIVING MAIL
Do not have personal mail, UPS or FedEx packages sent to the property as most owners have a forwarding order in effect and your mail will be forwarded to them. You may have mail or samll packages under 15lbs sent to our office during your stay. Post as: C/O Historic Key West Vacation Rentals, Attn: (the Rental Contract holder name), 1119 White Street, Key West, FL, 33040 and we will call you when they arrive for pickup.
RENTAL CONTRACT
After finalizing a reservation, Historic Key West Vacation Rentals, LLC (hereinafter “HKWVR”) shall send a Rental Contract for review and electronic execution. If the registered Guest has not received a Rental Agreement, please check the registered Guest’s email’s junk folder or feel free to contact HKWVR. All reservations are required to pay a nonrefundable Property Protection Plan fee, due at the time of booking, providing up to $1500 of accidental damage protection . The registered Guest’s must execute the Rental prior to gaining access and occupying the property.
RESERVATION TRIP INTERRUPTION / TRAVEL CANCELLATION INSURANCE
Due to strict guidelines to Key West cancellation policies, we strongly encourage each Guest to purchase Travel Insurance. Travel insurance is not refundable, but may cover the entire reservation cost, minus the travel insurance costs. Each Guest may purchase Travel Insurance through HKWVR. HKWVR partners with Red Sky Travel Insurance to offer our guests Sun Trip Preserver.
HURRICANES: If you are traveling during Hurricane Season, which is June 1 through Nov. 30, we strongly suggest you purchase Travel Insurance. There will be no refunds for weather or for early departure.
Red Sky Travel Insurance website https://www.trippreserver.com
Red Sky Travel Insurance FAQs: https://www.trippreserver.com/products/sun-trip-preserver#faq
